diff --git a/docs/troubleshooting.rst b/docs/troubleshooting.rst index a2d73e5..cc6d5aa 100644 --- a/docs/troubleshooting.rst +++ b/docs/troubleshooting.rst @@ -15,8 +15,6 @@ What should you do if you have a problem? 5. If, despite all your efforts, you can't solve the problem by yourself, you should discuss it in the `community forums `__. Please give as much details about your problem as possible! As a rule of thumb, **people will not dedicate more time to solving your problem than you took to write your question**. 6. If you are *absolutely* positive that you are facing a technical issue with Tutor, and not with Open edX, not with your server, not your custom configuration, then, and only then, should you open an issue on `Github `__. You *must* follow the instructions from the issue template!!! If you do not follow this procedure, your Github issues will be mercilessly closed 🤯. -6. If you have a technical background, you may try to decide if the issue is related to Open edX or if it's specific to Tutor. In the latter case, you are most welcome to open an `issue on Github `_. **Please follow the instructions from the issue template!!!** Your issue will be examined in all cases, but you can make our life much easier by giving us as much background information as possible. - Do you need professional assistance with your tutor-managed Open edX platform? Overhang.IO offers online support as part of its `Long Term Support (LTS) offering `__. .. _logging: @@ -118,4 +116,4 @@ This issue should only happen in development mode. Long story short, it can be s tutor dev run lms ./manage.py lms waffle_switch block_structure.invalidate_cache_on_publish on --create -If you'd like to learn more, please take a look at `this Github issue `__. \ No newline at end of file +If you'd like to learn more, please take a look at `this Github issue `__.